Traders AID GmbH

Effective Date: 01.05.2025

1. What is this Privacy Policy about?

Traders AID GmbH, a company based in Kilchberg, Switzerland (“we”, “us”, or “our”), is committed to protecting your personal data. This Privacy Policy outlines how we process personal data in accordance with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU and UK General Data Protection Regulation (GDPR).

This Policy applies to individuals with whom we interact, including customers, business contacts, website visitors, newsletter recipients, and other stakeholders.

We may also provide supplementary privacy information in certain circumstances (e.g., via service contracts or consent forms).

If you share data about other individuals with us (e.g., colleagues or representatives), you are responsible for ensuring that they are informed of this Privacy Policy and that sharing such data is lawful.

2. Who is the Controller for Processing Your Data?

Traders AID GmbH

Seestrasse 153a

8802 Kilchberg

Switzerland

Email: info@traders-aid.com

We are responsible for the data processing described here. In some cases, we may act as joint controllers with third parties (e.g., payment or analytics providers).

3. What Data Do We Process and Why?

Depending on the context, we may process the following categories of personal data:

Sales and Marketing Activities

• Data from contact forms, emails, messaging apps, LinkedIn, business cards
• Used for lead generation, CRM management, newsletter distribution, event invitations, and communication

Pre-Contractual and Contractual Arrangements

• Name, company, contact info, contract details, billing data, payment data, background information
• Used for account setup, client onboarding, identity verification, and subscription processing

Communication

• Email exchanges, phone/video calls (with prior notice if recorded), message content, contact logs
• Used for responding to inquiries, account management, client support, and providing updates

Contract Administration and Execution

• Mandate-related correspondence, legal records, subscription details, billing, and accounting data
• Used for service delivery, documentation, enforcement, and administration

Improving Our Services and Website

• Behavior and usage data (e.g., navigation, clicks), feedback forms, preferences, analytics
• Used to optimize UX, functionality, and our digital tools

Website Operation

• Technical data (IP address, device type, browser, OS, language, location, access time)
• Used to maintain system integrity, detect errors, and ensure security

Security and Access Control

• Access logs, server logs, backups, fraud prevention data
• Used to protect data and infrastructure

Legal Compliance and Risk Management

• Data required under anti-money laundering laws, tax regulations, and other legal obligations

Job Applications

• CVs, cover letters, references, social media data, criminal record (if applicable)
• Used for recruitment and employment processing (governed by a separate HR notice)

Other Purposes

• Quality assurance, internal training, research and development, event management

We do not engage in profiling or automated decision-making.

4. Where Does the Data Come From?

We collect personal data:

• Directly from you: via website, emails, calls, contact forms, subscriptions, or events
• Automatically: via cookies, analytics tools, log files
• From third parties: such as public sources (e.g., LinkedIn), payment processors (e.g., Stripe), analytics providers, or your employer (if they are our client)

5. Legal Basis for Processing

Depending on the context, we rely on the following legal grounds:

• Contractual Duties (Art. 6(1)(b) GDPR): for fulfilling or initiating a contract with you
• Legal Obligations (Art. 6(1)(c) GDPR): e.g., compliance with tax or financial laws
• Legitimate Interests (Art. 6(1)(f) GDPR): e.g., fraud prevention, service improvement, analytics
• Consent (Art. 6(1)(a) GDPR): e.g., newsletter or optional cookies (can be withdrawn at any time)

6. With Whom Do We Share Your Data?

We share your data with:

• Within Traders AID GmbH: for internal administrative and operational purposes
• Service Providers: IT hosting, CRM, payment, analytics, support, and cloud vendors (e.g., Stripe, Microsoft, Google, Zoom)
  • Stripe Privacy Policy: https://stripe.com/privacy
• Financial Institutions: for billing and payment reconciliation
• Authorities and Legal Bodies: if required by law or to enforce our rights
• Counterparties and Contract Partners: where needed to fulfill a contract or in legitimate business interest
• Event Partners and Media (if applicable): for coverage and event logistics

Some of these providers act as independent controllers; others as processors under our instruction and contract.

7. International Data Transfers

We store and process data primarily in Switzerland and the EU. Some providers (e.g., Stripe, Google) may be located in countries without equivalent data protection laws.

To ensure protection, we use:

• Standard Contractual Clauses (SCCs) with necessary Swiss addenda
• Recognized safeguards, where applicable

In exceptional cases, we may rely on legal exceptions, such as your consent or necessity for contract performance.

8. How Are Cookies and Similar Technologies Used?

Our website uses cookies, pixels, and plug-ins to enhance functionality and collect analytics.

• Essential Cookies: for technical operation
• Analytics Cookies:g., Google Analytics
• Social Media Plug-ins:g., LinkedIn

You can manage cookies via your browser settings. Blocking them may limit some features.

Current services used include:

9. Social Media Pages

We maintain pages on platforms like LinkedIn. We may receive analytics and public interactions via these platforms.

Each platform provider is independently responsible for its own data processing. Please refer to their privacy notices for more information.

10. Your Rights

You may exercise the following rights at any time:

• Right to Information
• Right to Access
• Right to Rectification
• Right to Deletion
• Right to Restriction of Processing
• Right to Object to processing based on legitimate interest
• Right to Data Portability
• Right to Withdraw Consent

   

Important Note:

These rights are subject to applicable legal limitations. We may require identity verification. We reserve the right to redact or partially share documents to protect third-party rights or trade secrets.

To exercise your rights, contact: info@traders-aid.com

11. Supervisory Authorities

If you wish to file a complaint:

• Switzerland:

Federal Data Protection and Information Commissioner (FDPIC)

https://www.edoeb.admin.ch

• EU:

List of EU data protection authorities

12. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. The version published on our website is current. Where required, we will notify you of material changes in advance.