Right of Withdrawal (Revocation Policy)

Traders AID GmbH

Seestrasse 153

8802 Kilchberg

Switzerland

Email: info@traders-aid.com

1. Right of Withdrawal

If you are a consumer domiciled in Switzerland or the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period begins on the date the contract is concluded (i.e. the date of payment confirmation).

To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of a clear statement (e.g., email or letter). You may use the model form below, but it is not required.

Please address withdrawal notices to:

Traders AID GmbH

Seestrasse 153

8802 Kilchberg

Switzerland

Email: info@traders-aid.com

To meet the deadline, it is sufficient to send the withdrawal notice before the 14-day period expires.

2. Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you without undue delay and at the latest within 14 days from the day we are informed of your decision.

The refund will be issued using the same payment method you used for the original transaction, unless otherwise agreed. You will not incur any fees for this refund.

3. Premature Expiry of the Right of Withdrawal

According to Article 16 of the EU Consumer Rights Directive (and equivalent Swiss law), your right of withdrawal expires early if all of the following conditions are met:

  • The product you purchased is a digital service not delivered on a tangible medium,
  • You explicitly agreed that we begin providing the service before the 14-day withdrawal period ends, and
  • You acknowledged that you lose your right of withdrawal once delivery begins.

You will be clearly asked to confirm this consent and acknowledgment during the ordering process.

4. Model Withdrawal Form

(Use this form only if you wish to withdraw from the contract.)

To: Traders AID GmbH, Seestrasse 153, 8802 Kilchberg, Switzerland

Email: info@traders-aid.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following digital service:

— Ordered on () / Received on ():

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if submitted on paper):

— Date: